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Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. When we are working with third-party software we might encounter some problems – it’s obvious and normal. Office 365 is currently the most popular SaaS (Software-as-a-Service) platform for productivity but even with its scale some Office 365 issues might occur. Those mentioned in this article are only the tip of the iceberg and related to software itself. The serious problem occurs when we talk about any external threats like malware or ransomware that are not so easy to prevent and mitigate. Xopero ONE Backup and Recovery for Microsoft 365 ensures you with data protection, security, and business continuity.

Troubleshooter didn't help? Select from below:

As an Office 365 admin, you can check Office 365 Fix Microsoft Outlook crashing issues service health. If you need more licenses, see Buy licenses for your Office 365 for business subscription. To remove a license from your subscription, see Remove licenses from your Office 365 for business subscription.

Upgrade or update issues

If you're not sure which operating system you have, see Which Windows operating system am I running? If you're not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit version of Office 2016.

Upgrade or switch Office 365 plans

To help you set up your organization, see Set up Office 365 for business – Admin Help. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren't automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder. You might get an error that has a number and maybe some descriptive text.

You're a student or teacher and don't see an option to install Office

Check to see if multiple copies of Office are installed on your system. To do this, navigate to Control Panel and click on "Programs and Features". If you see multiple versions of Office installed, right click the version you are NOT using, and select "Uninstall". This may require your computer to restart in order for changes to take effect. If the "Enter Password" window is still open, select "Forgot password?

You forgot your password

If you're an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network. You then deploy Office by using the software deployment method you typically use. It could also happen because you haven't assigned a license to yourself or your users. If you're an Office 365 user, do the following to deactivate an installation. If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn't expired, Office will reactivate the subscription the next time you log in.

• Download the software and configure data backup in your environment.
• Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center.
• If you or your users find Office is taking a very long time to install, try installing using an offline installation.
• Xopero ONE Backup and Recovery for Microsoft 365 ensures you with data protection, security, and business continuity.
• To keep using Word without interruption, choose the option below to reactivate.
• In order for the recovery process to be available is the two-factor authentication disabled.
• For example, you can't install Office on computers running Windows XP or Windows Vista.
• Therefore, you can locate the original files at their primary SharePoint site and restore them from there.

Microsoft will attempt to verify your account via email or text. Guidance for developing solutions for Office products and services. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you're still having issues, admins can Contact Office 365 for business support.



Microsoft 365 provides online services and server products for your business with solutions for small to enterprise scale. This page provides guidance for troubleshooting issues with these products and services. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365.

Office 365 issues: #3 – Sync Problems in Office apps

If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members. However, sometimes employees may not have the required permissions to open and edit an item.

Try signing in with all of your personal email addresses in case you purchased Office with a different email address in your past life. If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. If you are 100% certain you are entering the login information correctly and you still can not log in, there are ways to regain access to your account by resetting your password. Find help, training, and technical support for users of Office products on support.office.com.